Thomas Cook – Consumer’s Rights

Filed under : Insolvency, Tenerife Office

Thomas Cook has finally declared bankruptcy and many consumers and travellers are affected. In particular many travellers who are still in the Canary Islands and consumers who have already paid for their trip but will not be able to travel. In either case they should know that their rights are recognised and guaranteed according to the European and Spanish consumer protection rules.  

Spanish Royal Legislative Decree 1/2007 includes consumer protection rules on package travel and linked travel arrangements and establishes guarantees in favour of the consumers in case of insolvency of the companies that sell package travel to Spain or linked to Spain.

It is important to know that any contract that a consumer signed with Thomas Cook had to include the name and details of the insurance or financial company that guaranteed the rights of the travellers in case of insolvency of the travel agent, such as:

  • Repatriation of travellers (if transportation is a part of the package travel contract).
  • Payment of accommodation until repatriation occurs.
  • Payment of expenses related to the travel e.g. breakfasts, lunches, dinners, etc. until repatriation occurs.
  • Refund of the travel cost if the services cannot be supplied. 

For all the above travellers’ rights are guaranteed and consumers who cannot travel due to Thomas Cook’s bankruptcy have the right to receive a refund and claim against the insurance / financial company that guaranteed these rights, for more information call us on +34 922 719520 or email [email protected]